At Micronclean, they are committed to always providing exceptional customer service
They strive to achieve this by always behaving in a professional and ethical manner, delivering the highest levels of service and understanding their customers’ changing needs and requirements.
When you contact them, staff will be available to deal with your enquiries between 8.00am and 5.00pm Monday to Friday. They aim to answer your call promptly within three rings, respond to all emails within 48 hours, process all quotes and orders promptly, and try to give a full answer to your enquiry the first time you contact them. In this way their customer service is always centred around their customers.
To underpin this, they follow the Micronclean SKIEs principles of Stewardship, Knowledge, Innovation, and Excellence. These attributes are adopted and encouraged by all members of the Micronclean family, but their Customer Service team is a great example of why this focus is so important.
Their customer service team is trained to ask the right questions to obtain all the information they need to respond to any queries. They work together to build a welcoming hub for customers, and they have a ‘buddy’ system that matches their sales and services teams with customer service team members. This means that they can build strong and meaningful relationships with their customers and avoid the anonymous person call centre syndrome. This level of dedication means any member of their team can confidently approach any situation that might present itself.
This story was written by Medilink Midlands Member, Micronclean. To find out more about Medilink Midlands membership, click here.